Fightnfire
Moderator
That's the problem with TSB's, you have to prove your having the issue or the delaer won't do anything. It's a cop out on Toyota and the dealer. Frustrating for owners.
The truth about 2024 Tacoma transmissions failing
- Thread starter testerdahl
- Start date
Beninbeta
Well-known member
Fightnfire
Moderator
Possibly, that should be a pretty easy solution though. They have the fix ready and issued a recall. Imagine having to prove your Canyon has this issue to get a TSB completed.
Fightnfire
Moderator
@testerdahl
You often ask where the mistruct comes from. This is a prime example.
Owner begin reporting transmission issues in manual Tacomas. Some media runs with "Toyota has massive transmission issues." Others downplay and at times mock the owners as a one off issue. Later, automatic transmissions start having issues and are being report on forums pretty consistently. Again, media runs with it good and bad. Journalists and YT channels polarize themselves with the coverage. Some down play and others again blow it out of proportion. The truth usually lies somewhere in the middle.
Here, Toyota admits there is a problem, doesn't issue a recall and insteads goes with a TSB. Ben is out of state, contacts a local Toyota dealer who tells him he has to prove he's having an issue or they won't do anything? How is that right? Is that a bad dealer, or is Toyota using the TSB scapegoat? Sure, if your transmission blows up it will be replaced under warranty. How long will that take? Toyota does this with TSB's constantly.
It seems pretty obvious to me why owners develop trust issues with manufacturers. Often times when the issue is found they drop the "3rd party supplier line" and wash their hands of it. If I spent 50k on a truck I don't care whose made the mistake, I just want it fixed quickly and efficiently. They can play the blame game behind scenes.
You often ask where the mistruct comes from. This is a prime example.
Owner begin reporting transmission issues in manual Tacomas. Some media runs with "Toyota has massive transmission issues." Others downplay and at times mock the owners as a one off issue. Later, automatic transmissions start having issues and are being report on forums pretty consistently. Again, media runs with it good and bad. Journalists and YT channels polarize themselves with the coverage. Some down play and others again blow it out of proportion. The truth usually lies somewhere in the middle.
Here, Toyota admits there is a problem, doesn't issue a recall and insteads goes with a TSB. Ben is out of state, contacts a local Toyota dealer who tells him he has to prove he's having an issue or they won't do anything? How is that right? Is that a bad dealer, or is Toyota using the TSB scapegoat? Sure, if your transmission blows up it will be replaced under warranty. How long will that take? Toyota does this with TSB's constantly.
It seems pretty obvious to me why owners develop trust issues with manufacturers. Often times when the issue is found they drop the "3rd party supplier line" and wash their hands of it. If I spent 50k on a truck I don't care whose made the mistake, I just want it fixed quickly and efficiently. They can play the blame game behind scenes.
Do you have any of the error messages as reported on the TSB?
Beninbeta
Well-known member
I'm guessing those wouldn't display to the driver most likely, they'll need to run a diagnostic. I don't have the equipment to check the codes myself. I think to @Fightnfire 's comment above, this is my only vehicle and I'll have an 1100 mile journey back to Colorado. Plus since I'm often overlanding it some happens out there then what? Will Toyota or the dealership in Wausau pay for the super expensive trail recover too? If the problem is big enough it can cause the truck to fail, I'd much rather know they replaced the parts with parts they know are not defective than hope mine isn't.
On the flip side, doesn't Toyota pay for the parts and labor anyway? If so, why wouldn't any dealer not want to take that on?
Fightnfire
Moderator
That's something we've never been able to really figure out. It's clear there's hesitation to perform the work, I don't know what happens on the back end to cause the dealers to deny the service.
TheDo114
Well-known member
Because warranty and TSB work does not pay the same as regular service/maintenance paid by the customer. If replacing the transmission takes 8 hours, often Toyota, Ford etc. only pay for 6 of those hours and the parts. The dealer is now losing two billing hours per transmission warranty work they do. VS if I come in at 200 000mi and need a transmission, I pay full price on the parts and labor.
It's supper scummy but has been the norm for ever.
Fightnfire
Moderator
Those thoughts are similar to what I've also always heard.
I was thinking the same thing.
Fightnfire
Moderator
In reading further they also don't get paid any diagnostic fees which is where they make a huge percentage of their profit. Because the TSB has made the diagnosis for them they only get to do exactly what the TSB says and then get short paid on it.
That is the difference between a recall and a TSB. A recall, you get a new transmission. A TSB you might get a new transmission,
It does make you know question your truck and to @Fightnfire point, that causes a lack of trust.
I think in this case, Toyota would have been better off just doing a full recall instead of leaving customers wondering about their transmission.
Fightnfire
Moderator
Hopefully it stays that way.
Beninbeta
Well-known member
I hope so too! I was talking with a family friend last night and he was saying someone he talked with had already had 3 transmissions in his new Tacoma and while that's possible I suppose I have not seen anything like that thus far and that's how I replied. I do hope that Toyota and their suppliers have figured out how to manufacture their vehicles without getting debris in them now though! It is unfortunate as these types of things, as @testerdahl has said before lead to people talking about how turbo engines are crap, but it has nothing to do with that. That same family friend was like well the turbo.... and I was like it's the transmission we are talking about here not the engine and maybe they just have too much torque, but that's a different issue. So it's just unfortunate, because in terms of driving, Toyota really did a great job addressing the issues from the 3rd gen.
Fightnfire
Moderator
Those people can be annoying.
So now you're driving your Tacoma like I drive my Sierra, you're waiting for the tranny to go and I'm waiting for the lifters to stop lifting. Luckily I did buy a good extended warranty for 125k miles or something around there. That was mainly for electronics but it covers everything and AAA will take care of me from the roadside perspective.
Beninbeta
Well-known member
Yep we just have to pick on and drink!
That's a race nobody wants to win.
Rotten.dalton
Member
Super smart idea. In the future, I’m not afraid of engine repair costs, it’s the electronics and screens that concern me.