I hear you, I feel pretty much the same way. I haven't figured out if they're good people towing a line or hung out to dry.
Is it safe to assume, or at least I'm guessing, that the majority of people you interact with at a manufacturer are significantly downstream of the people making the decisions to deceive/lie/cheat?
It's unfortunate for those people. Sheldon at Toyota seems like a genuine really good guy but I've been around long enough to understand he's operating in a very tightly controlled box. Then it appears he's stuck toeing the line on decisions that he probably would have made differently if he was truly in control.