I received this message this morning:
Hi Tim,
Hope this finds you and family well. I am a long time watcher and reader of your content. I currently own a 2023 Silverado, Baby Duramax, lT Trail Boss. I love the truck, and the engine is fantastic. I bought the vehicle new at a local Charlotte, NC dealership. I traded in a 2021 Ford f 150 Hybrid Limited. The Ford had consistent issues and spent a lot of time in the shop. Hence the swap to Chevy which I had great luck owning numerous Tahaoe, Surburban, and in total 7 different GM products over the last 25 years between my wife and I.
Fast forward to August of 2024. Check engine light appeared, dealership checked the code and diagnosed the problem. Part number 40009158, Engine coolant flow control valve needed to be replaced. The part was on a national back order, and 79 days later I am still waiting for the part! I have been moved to the highest level of client service, and nothing can be shared other than they are expediting the part to the dealership. After speaking with the service manager at the dealership he told me they have 27 cars on his lot that have been waiting for parts from GM for more than 30 days, and 1 vehicle that has been waiting for a part since Jan of 2024! My hope is you could do.a story or a vlog, after some research, describing the issues GM is having honoring their warranties! They certainly do not have an issue selling the vehicles (taking your money), but they are not honoring the warranty. I have filed a report with the NC AG, but nothing has moved GM to help my situation. From what I can tell based on my online research there is a huge number valve control parts failing, and I have been caught up in this mess. I dont understand why this is not being covered given the lack of support from GM. Once again I reference the conversation with the service manager when he shared with me that this is the biggest hot button issue for dealerships when they meet with GM (LACK OF SUPPORT FROM GM servicing the customer).
At first I was given a rental from Hertz, Ford Edge, which is fine, but certainly not comparable to the vehicle I purchased, and am paying for today. Then after 65 days they switched me to a silverado through the dealership rental program (This dealership does not have loaners!), and have recently switched me to another Silverado as they said my rental agreement expired on the first Silverado (and we got word that the part was delayed, again). As you can imagine I have spent countless hours swapping cars, standing in lines at Hertz, and I feel like GM could care less. Anyway, off my soapbox. If you want to hear more, or cover in more detail let me know. Keep up the good work as I really do enjoy the channel.
Best,
Brian Parrish
Hi Tim,
Hope this finds you and family well. I am a long time watcher and reader of your content. I currently own a 2023 Silverado, Baby Duramax, lT Trail Boss. I love the truck, and the engine is fantastic. I bought the vehicle new at a local Charlotte, NC dealership. I traded in a 2021 Ford f 150 Hybrid Limited. The Ford had consistent issues and spent a lot of time in the shop. Hence the swap to Chevy which I had great luck owning numerous Tahaoe, Surburban, and in total 7 different GM products over the last 25 years between my wife and I.
Fast forward to August of 2024. Check engine light appeared, dealership checked the code and diagnosed the problem. Part number 40009158, Engine coolant flow control valve needed to be replaced. The part was on a national back order, and 79 days later I am still waiting for the part! I have been moved to the highest level of client service, and nothing can be shared other than they are expediting the part to the dealership. After speaking with the service manager at the dealership he told me they have 27 cars on his lot that have been waiting for parts from GM for more than 30 days, and 1 vehicle that has been waiting for a part since Jan of 2024! My hope is you could do.a story or a vlog, after some research, describing the issues GM is having honoring their warranties! They certainly do not have an issue selling the vehicles (taking your money), but they are not honoring the warranty. I have filed a report with the NC AG, but nothing has moved GM to help my situation. From what I can tell based on my online research there is a huge number valve control parts failing, and I have been caught up in this mess. I dont understand why this is not being covered given the lack of support from GM. Once again I reference the conversation with the service manager when he shared with me that this is the biggest hot button issue for dealerships when they meet with GM (LACK OF SUPPORT FROM GM servicing the customer).
At first I was given a rental from Hertz, Ford Edge, which is fine, but certainly not comparable to the vehicle I purchased, and am paying for today. Then after 65 days they switched me to a silverado through the dealership rental program (This dealership does not have loaners!), and have recently switched me to another Silverado as they said my rental agreement expired on the first Silverado (and we got word that the part was delayed, again). As you can imagine I have spent countless hours swapping cars, standing in lines at Hertz, and I feel like GM could care less. Anyway, off my soapbox. If you want to hear more, or cover in more detail let me know. Keep up the good work as I really do enjoy the channel.
Best,
Brian Parrish
it always needs parts since the old ones break so often.