chaseydog
Well-known member
Just finished Jill’s story on “The truth about subscription fees in your vehicle”, and sadly I’ve got to agree that the horse is likely out of the barn on these types of fees and that no degree of consumer backlash is going to change that.
Recently purchased a 2024 Sierra 1500 AT4 and have to say that GM has gone out of their way to make the subscription plans, and which ones are needed to get the features you want, as confusing as possible.
As near as I can tell my ’24 comes with 3 years of remote access, but only a month of the safety features and unlimited data. Giving them my cc info gets me another two months of the safety features but only an additional month of the unlimited data. Once that month is up unlimited data will cost me $15 a month, then the following month I’ll be out the $15, plus another $30 for the safety stuff. “So, is it going to cost me $45 a month?”, I ask the OnStar rep. “Oh no sir, call us back when your trial expires, and we will see what packages or discounts we can offer you.” As much as I like the in-built Google Nav and being able to say, “Hey Google, change my temp to 70 degrees”, I can’t see going for it unless those discounts are substantial.
Now that was my second conversation with OnStar. The first time I contacted them was when I was having a connectivity issue with the infotainment system. I let the rep know about the issue I was having, and she assured me that she would connect me with someone who could help me, but first she needed to tell me about all the wonderful features I was missing out on and why I should upgrade my plan. She eventually connected me to someone who helped me, after I made it clear I wasn’t interested in listening to a sales pitch, but I wondering if that encounter wasn’t a clear indication of where OnStar’s priorities lie.
Recently purchased a 2024 Sierra 1500 AT4 and have to say that GM has gone out of their way to make the subscription plans, and which ones are needed to get the features you want, as confusing as possible.
As near as I can tell my ’24 comes with 3 years of remote access, but only a month of the safety features and unlimited data. Giving them my cc info gets me another two months of the safety features but only an additional month of the unlimited data. Once that month is up unlimited data will cost me $15 a month, then the following month I’ll be out the $15, plus another $30 for the safety stuff. “So, is it going to cost me $45 a month?”, I ask the OnStar rep. “Oh no sir, call us back when your trial expires, and we will see what packages or discounts we can offer you.” As much as I like the in-built Google Nav and being able to say, “Hey Google, change my temp to 70 degrees”, I can’t see going for it unless those discounts are substantial.
Now that was my second conversation with OnStar. The first time I contacted them was when I was having a connectivity issue with the infotainment system. I let the rep know about the issue I was having, and she assured me that she would connect me with someone who could help me, but first she needed to tell me about all the wonderful features I was missing out on and why I should upgrade my plan. She eventually connected me to someone who helped me, after I made it clear I wasn’t interested in listening to a sales pitch, but I wondering if that encounter wasn’t a clear indication of where OnStar’s priorities lie.