GM Infotainment Recall

chaseydog

chaseydog

Well-known member
The MyGMC app is showing a recall on my 24 AT4 called Serial Data Gateway Module and Radio
GM Program #
N242435631
Status
Incomplete

Description
Certain model years and vehicle makes noted in the table above may have a condition where the battery is at risk for a drain following an over-the-air update.
Repair Description
Dealers are to reprogram the serial data gateway module and the radio.
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They also sent me an email advising me of a complimentary software update. The email does not mention this being a recall.
Bob, your GMC Sierra is due for a software update that must be performed at a dealership. This update will provide software improvements and optimize your vehicle for future over-the-air updates. Once completed, your vehicle will have up-to-date technology, including the latest infotainment features, performance enhancements and more.
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This must have bled over from the issue/solution they found in the Colorado/Canyon battery drain software, good on them for rolling it out to others. I would try to time it up with a service since it's not a safety issue.
 
Fightnfire said:
This must have bled over from the issue/solution they found in the Colorado/Canyon battery drain software, good on them for rolling it out to others. I would try to time it up with a service since it's not a safety issue.
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I already had my truck in for the complimentary service and will be doing my own services going forward. I'll most likely just bring the truck in at some point to have this done.
 
chaseydog said:
I already had my truck in for the complimentary service and will be doing my own services going forward. I'll most likely just bring the truck in at some point to have this done.
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I always did my own but then saw how much the Carfax reporting of service helps in value
 
FYI - My 24 Silverado ZR2 Bison, which wasn’t having any issues with battery drain or other issues the update was meant to correct, just had the latest software update at dealership. Unfortunately this immediately resulted in the entire infotainment center now needing to be replaced. When I say immediately, the infotainment center failed during their update. The quickest the part can be received by dealership is supposedly mid to late October. The dealership said Chevy has been having issues with their software updates as far as the unintended consequences of the update.
 
Blade Runner said:
FYI - My 24 Silverado ZR2 Bison, which wasn’t having any issues with battery drain or other issues the update was meant to correct, just had the latest software update at dealership. Unfortunately this immediately resulted in the entire infotainment center now needing to be replaced. When I say immediately, the infotainment center failed during their update. The quickest the part can be received by dealership is supposedly mid to late October. The dealership said Chevy has been having issues with their software updates as far as the unintended consequences of the update.
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Thanks for tbe heads up. Ill hold off on that update for now.
 
This is part 2 to the GM software update saga on the ZR2 - the truck’s battery was completely dead 1.5 days after the infotainment module failed due to software update. The vehicle was towed to dealership and they determined that the cause of this was due to the infotainment system still constantly running even when the module had failed (total screen blackout), thus draining the battery very rapidly when truck was parked in the garage. They have supposedly been in contact with GM techs and still not yet been able to ascertain if it is possible to bypass this module to eliminate the constant electrical drain while they await the replacement part that still isn’t available until mid to late October. Isn’t technology wonderful at times?
 
Blade Runner said:
This is part 2 to the GM software update saga on the ZR2 - the truck’s battery was completely dead 1.5 days after the infotainment module failed due to software update. The vehicle was towed to dealership and they determined that the cause of this was due to the infotainment system still constantly running even when the module had failed (total screen blackout), thus draining the battery very rapidly when truck was parked in the garage. They have supposedly been in contact with GM techs and still not yet been able to ascertain if it is possible to bypass this module to eliminate the constant electrical drain while they await the replacement part that still isn’t available until mid to late October. Isn’t technology wonderful at times?
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Sounds a lot like the issue that the colorado/canyon were having last year with the updates completely draining the battery.
 
I took my truck in for the Serial Data Gateway Module update/recall this morning. The update took an hour. No issues after the update so far.
 
chaseydog said:
I took my truck in for the Serial Data Gateway Module update/recall this morning. The update took an hour. No issues after the update so far.
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Thanks for posting this. I got my safety recall notice a few days ago. Do you know if this update allows “over-the-air” updates?
 
NMTRUCKER said:
Thanks for posting this. I got my safety recall notice a few days ago. Do you know if this update allows “over-the-air” updates?
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No, this needs to be done in the dealership. The update addresses an issue with OTA updates. I guess they figure fixing an issue with OTA updates with an OTA update is not a good idea.
 
chaseydog said:
No, this needs to be done in the dealership. The update addresses an issue with OTA updates. I guess they figure fixing an issue with OTA updates with an OTA update is not a good idea.
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I’ve learned there are a few different computer systems in these trucks. Some systems can do over the air while others are in person. It has to deal with software hacking concerns.
 
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