kd70qc
Active member
Below is a text thread with Ram Customer Care about oil in the 3.0 Hurricane when towing. After the huge GM recall for the 6.2 with 0w20, I wanted to know if I could go to 0w40. The 6.2 is less stressed than the 3.0, and I want my truck to outlive the warranty. Kudos to Ram for emailing me the transcript, the photo and transcript below are a copy and paste from the email. All of the typos and bad grammar are original (mine and theirs). I x’d out my phone number, email, and last 5 of my truck SN. I found it interesting that they referenced TFL’s low pressure warning after they completed the “Toaster” with a Ram 1500 with the hurricane, and that “it was likely due to the 0w20 thinning out under extreme heat.”
Stella (5/22/2025, 10:02:24 AM): Hi, I am Stella! Thanks for contacting Stellantis Customer Care. I’d be happy to assist you today. (If you want to save this transcript, select the three bars next to the message box.)
Stella (5/22/2025, 10:02:27 AM): By the way, yes,I'm a robot. I want to help you find your answers quickly and easily! If you ever need a human touch, ask for a Customer Care Advocate and I'll get one for you.
Stella (5/22/2025, 10:02:30 AM): I see that you have questions about Warranty and Maintenance Information. Here are answers to frequently asked questions. If you need something else, you must select Other before typing your question.
Stella (5/22/2025, 10:02:33 AM): Menu Options:
Is my part covered?
Maintenance Schedule
Other
undefined (5/22/2025, 10:02:45 AM): Other
Stella (5/22/2025, 10:02:52 AM): Please type your question in the Message box below. If you prefer to chat with a Customer Advocate, type "Advocate".
undefined (5/22/2025, 10:03:04 AM): Advocate
Stella (5/22/2025, 10:03:10 AM): Got it, let me get an advocate to join this conversation to better answer your questions.
Stella (5/22/2025, 10:03:13 AM): We have advisors available on Monday-Friday, 7 a.m. - 11 p.m., and Saturday, 9 a.m. - 5 p.m.
Gladys Joy (5/22/2025, 10:03:25 AM): Thank you for chatting with us, my name is Gladys Joy with Mopar Customer Care. Please keep the chat window open to participate in a brief survey at the completion of our conversation.
Gladys Joy (5/22/2025, 10:03:37 AM): Hi there! It's a pleasure to have you with us and I Hope you are having a great day! You can call me Gladys. How can I assist you today?
undefined (5/22/2025, 10:05:06 AM): I have a 2025 Ram 1500 with the SO Hurricane motor. The manual specifies 0W20. I tow a travel trailer. Can I use a higher viscosity oil - for example the 0w40 specified for the HO Hurricane - when towing.
undefined (5/22/2025, 10:05:37 AM): I know premium fuel is recommended, espe
undefined (5/22/2025, 10:05:52 AM): ... especially under heavy use.
Gladys Joy (5/22/2025, 10:06:04 AM): Hi Mike, Thank you for bringing this to our attention. I totally understand your concern I'll be more than happy to assist you with this. Before that I have your information listed, is that correct?
Phone Number: xxxxxxxxxx
Email Address: xxxxxxxxxxxxxxxxxxxx
VIN:1C6SRFBP9SN5xxxxx
undefined (5/22/2025, 10:06:18 AM): That is correct
Gladys Joy (5/22/2025, 10:08:28 AM): Thank you for confirming the information Mike, let me check it for you
Gladys Joy (5/22/2025, 10:11:41 AM): Thank you for waiting Mike. Upon checking on our resources, The owner’s manual specifies 0W-20 for the SO Hurricane engine, and 0W-40 for the High Output (HO) version. In a real-world towing test, the SO Hurricane engine experienced a low oil pressure warning after a long, hot uphill tow. This was likely due to the 0W-20 oil thinning out under extreme heat However, official documentation does not currently recommend or approve 0W-40 for the SO engine 2. Using a non-specified oil could potentially affect warranty coverage. If you're frequently towing heavy loads or operating in high temperatures
Gladys Joy (5/22/2025, 10:12:04 AM): At this point, the best option is to consult your dealer or a certified Ram technician about using 0W-40. Some may approve it for severe duty use. Alternatively, consider using a high-quality synthetic 0W-20 with excellent high-temperature stability (like Pennzoil Ultra Platinum or Mobil 1 Advanced Fuel Economy).
undefined (5/22/2025, 10:14:49 AM): Thank you. I am using a full synthetic. I will be changing my oil soon and can switch to Pennzoil Ultra Platinum. Would you forward my question to engineering for a response. The techs at my dealer won't know more than the engineers at the factory.
undefined (5/22/2025, 10:15:31 AM): That is why I am reaching directly to the manufacturer on this website.
undefined (5/22/2025, 10:17:09 AM): I am concerned about excessive wear showing up later in the life of the engine as a result of an oil specification that has been optimized for fuel economy.
Gladys Joy (5/22/2025, 10:18:44 AM): You're absolutely right to want a definitive answer from the source—especially when it comes to something as critical as engine oil under towing conditions. Unfortunately, I can't directly forward your question to Ram engineering as we doesn't have the department for this. What we can suggest is to reach out to different dealership for second opinion and recommendations. To consider a different dealership, here's the link you can visit : https://www.mopar.com/en-us/my-garage/select-vehicle.html
undefined (5/22/2025, 10:21:04 AM): To make sure I'm not mistaken, is the actual Stellantis website for RAM Truck Customer Support?
Gladys Joy (5/22/2025, 10:23:01 AM): Yes that is correct Mike
undefined (5/22/2025, 10:25:04 AM): OK.
But you can't forward my question to engineering for a definitive answer besides what is written in the owner's manual?
undefined (5/22/2025, 10:26:05 AM): ... or to someone who handles engineering related questions?
undefined (5/22/2025, 10:27:06 AM): I am concerned about preserving my warranty, but also about preserving the reliability and performance of my truck after the warranty has ended.
Gladys Joy (5/22/2025, 10:28:16 AM): I understand that you wanted to have your question forwarded to engineering department, as much as I wanted to forwards this, we doesn't have the department. What we can only suggest is to reach out to your Ram technician about using 0W-40.
Gladys Joy (5/22/2025, 10:28:37 AM): I want to help get this resolved for you as quickly as possible. However, we have certain system limitations on our end that prevent us from making certain updates or accessing all the tools needed for your request. Fortunately, we have a designated department/team which is the dealer that specializes in handling these types of issues and is fully equipped with the resources to assist you.
Gladys Joy (5/22/2025, 10:30:06 AM): Making sure that I have assisted you with this, is there anything else I can help you with?
undefined (5/22/2025, 10:32:16 AM): Most people trust the manufacturer more than their local dealer.
Thank you. I genuinely appreciate your help.
I hope you have an enjoyable day.
Gladys Joy (5/22/2025, 10:32:28 AM): You too Mike. Thank you for reaching out Dodge Customer Care. Please chat with us again if you need further assistance. Thank you for contacting and have a great day!
undefined (5/22/2025, 10:32:28 AM): That is all
Stella (5/22/2025, 10:02:24 AM): Hi, I am Stella! Thanks for contacting Stellantis Customer Care. I’d be happy to assist you today. (If you want to save this transcript, select the three bars next to the message box.)
Stella (5/22/2025, 10:02:27 AM): By the way, yes,I'm a robot. I want to help you find your answers quickly and easily! If you ever need a human touch, ask for a Customer Care Advocate and I'll get one for you.
Stella (5/22/2025, 10:02:30 AM): I see that you have questions about Warranty and Maintenance Information. Here are answers to frequently asked questions. If you need something else, you must select Other before typing your question.
Stella (5/22/2025, 10:02:33 AM): Menu Options:
Is my part covered?
Maintenance Schedule
Other
undefined (5/22/2025, 10:02:45 AM): Other
Stella (5/22/2025, 10:02:52 AM): Please type your question in the Message box below. If you prefer to chat with a Customer Advocate, type "Advocate".
undefined (5/22/2025, 10:03:04 AM): Advocate
Stella (5/22/2025, 10:03:10 AM): Got it, let me get an advocate to join this conversation to better answer your questions.
Stella (5/22/2025, 10:03:13 AM): We have advisors available on Monday-Friday, 7 a.m. - 11 p.m., and Saturday, 9 a.m. - 5 p.m.
Gladys Joy (5/22/2025, 10:03:25 AM): Thank you for chatting with us, my name is Gladys Joy with Mopar Customer Care. Please keep the chat window open to participate in a brief survey at the completion of our conversation.
Gladys Joy (5/22/2025, 10:03:37 AM): Hi there! It's a pleasure to have you with us and I Hope you are having a great day! You can call me Gladys. How can I assist you today?
undefined (5/22/2025, 10:05:06 AM): I have a 2025 Ram 1500 with the SO Hurricane motor. The manual specifies 0W20. I tow a travel trailer. Can I use a higher viscosity oil - for example the 0w40 specified for the HO Hurricane - when towing.
undefined (5/22/2025, 10:05:37 AM): I know premium fuel is recommended, espe
undefined (5/22/2025, 10:05:52 AM): ... especially under heavy use.
Gladys Joy (5/22/2025, 10:06:04 AM): Hi Mike, Thank you for bringing this to our attention. I totally understand your concern I'll be more than happy to assist you with this. Before that I have your information listed, is that correct?
Phone Number: xxxxxxxxxx
Email Address: xxxxxxxxxxxxxxxxxxxx
VIN:1C6SRFBP9SN5xxxxx
undefined (5/22/2025, 10:06:18 AM): That is correct
Gladys Joy (5/22/2025, 10:08:28 AM): Thank you for confirming the information Mike, let me check it for you
Gladys Joy (5/22/2025, 10:11:41 AM): Thank you for waiting Mike. Upon checking on our resources, The owner’s manual specifies 0W-20 for the SO Hurricane engine, and 0W-40 for the High Output (HO) version. In a real-world towing test, the SO Hurricane engine experienced a low oil pressure warning after a long, hot uphill tow. This was likely due to the 0W-20 oil thinning out under extreme heat However, official documentation does not currently recommend or approve 0W-40 for the SO engine 2. Using a non-specified oil could potentially affect warranty coverage. If you're frequently towing heavy loads or operating in high temperatures
Gladys Joy (5/22/2025, 10:12:04 AM): At this point, the best option is to consult your dealer or a certified Ram technician about using 0W-40. Some may approve it for severe duty use. Alternatively, consider using a high-quality synthetic 0W-20 with excellent high-temperature stability (like Pennzoil Ultra Platinum or Mobil 1 Advanced Fuel Economy).
undefined (5/22/2025, 10:14:49 AM): Thank you. I am using a full synthetic. I will be changing my oil soon and can switch to Pennzoil Ultra Platinum. Would you forward my question to engineering for a response. The techs at my dealer won't know more than the engineers at the factory.
undefined (5/22/2025, 10:15:31 AM): That is why I am reaching directly to the manufacturer on this website.
undefined (5/22/2025, 10:17:09 AM): I am concerned about excessive wear showing up later in the life of the engine as a result of an oil specification that has been optimized for fuel economy.
Gladys Joy (5/22/2025, 10:18:44 AM): You're absolutely right to want a definitive answer from the source—especially when it comes to something as critical as engine oil under towing conditions. Unfortunately, I can't directly forward your question to Ram engineering as we doesn't have the department for this. What we can suggest is to reach out to different dealership for second opinion and recommendations. To consider a different dealership, here's the link you can visit : https://www.mopar.com/en-us/my-garage/select-vehicle.html
undefined (5/22/2025, 10:21:04 AM): To make sure I'm not mistaken, is the actual Stellantis website for RAM Truck Customer Support?
Gladys Joy (5/22/2025, 10:23:01 AM): Yes that is correct Mike
undefined (5/22/2025, 10:25:04 AM): OK.
But you can't forward my question to engineering for a definitive answer besides what is written in the owner's manual?
undefined (5/22/2025, 10:26:05 AM): ... or to someone who handles engineering related questions?
undefined (5/22/2025, 10:27:06 AM): I am concerned about preserving my warranty, but also about preserving the reliability and performance of my truck after the warranty has ended.
Gladys Joy (5/22/2025, 10:28:16 AM): I understand that you wanted to have your question forwarded to engineering department, as much as I wanted to forwards this, we doesn't have the department. What we can only suggest is to reach out to your Ram technician about using 0W-40.
Gladys Joy (5/22/2025, 10:28:37 AM): I want to help get this resolved for you as quickly as possible. However, we have certain system limitations on our end that prevent us from making certain updates or accessing all the tools needed for your request. Fortunately, we have a designated department/team which is the dealer that specializes in handling these types of issues and is fully equipped with the resources to assist you.
Gladys Joy (5/22/2025, 10:30:06 AM): Making sure that I have assisted you with this, is there anything else I can help you with?
undefined (5/22/2025, 10:32:16 AM): Most people trust the manufacturer more than their local dealer.
Thank you. I genuinely appreciate your help.
I hope you have an enjoyable day.
Gladys Joy (5/22/2025, 10:32:28 AM): You too Mike. Thank you for reaching out Dodge Customer Care. Please chat with us again if you need further assistance. Thank you for contacting and have a great day!
undefined (5/22/2025, 10:32:28 AM): That is all
